Subject to payment having been made and received in full, Goods can be expected to be delivered within 30 days from the day you place your order to purchase the Goods and make payment for those Goods.
Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
We may deliver the Goods in instalments if they are not all available at the same time for delivery.
All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
If the package is not signed for, the liability over the item transfers to you. We are not responsible or liable for the security, damage or theft of the item after this time. It is your responsibility to pick up the item or arrange for it to be sent to you again at your own cost.
We will send you a message by email to tell you when we have despatched your order if you elect to have your Goods sent to your nominated location by post.
If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. To the maximum extent permitted by law we will not be liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy and we will not, in any circumstance be liable to you for any delivery related issue or complaint.
Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
We are happy for you to collect Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. Payment in the form of a cheque on arrival is not acceptable and will not be accepted. All payment must be made via the online payment gateway.
If you collect Goods from our premises then:
We will not be able to assist you in loading heavy items;
Goods are at your risk from the moment they are collected by you or your Carrier from our shop / warehouse;
You agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
